Refund policy

1. Policy Overview

At ChasingSuccess, we value transparency and customer satisfaction. To maintain fairness and efficiency, we enforce a No Return Policy on all purchases, except in cases where the product is defective or damaged upon receipt.

2. Non-Returnable Items

• All products are considered final sale.
• Returns or exchanges are not accepted for reasons such as change of mind, incorrect size, or personal preference.

3. Defective or Damaged Products

We will accept returns or exchanges only if:

• The product arrives defective, damaged, or not as described.
• Customers notify us within 14 days of delivery.
• Proof of defect/damage (e.g., photo or video evidence) is provided.

4. Return Process for Defective Items

If your item qualifies:

1. Contact us at chasingsuccess@outlook.com within the specified timeframe.
2. Provide order details and evidence of the defect.
3. Once approved, we will issue a replacement or refund at our discretion.

5. Responsibility

• Customers are responsible for providing accurate shipping information.
• We are not liable for issues caused by incorrect addresses or mishandling after delivery.

6. Contact

For questions or concerns, please reach us at chasingsuccess@outlook.com